Description
PROGRAM OBJECTIVE
Outsourcing, alliances, partnerships, and joint ventures have become increasingly popular and important overtime, but the skills needed to effectively manage in these multiple organizational business contexts are not the same as the skills needed within a single business enterprise.
Successful outsourcing depends upon proper management, with the right processes and attitudes.
This covers proper outsourcing management practices, from within the outsourcer’s organization or the client’s organization, specific management tools and approaches that you need to lead a successful team.
Proper governance of an outsourcing relationship is pivotal for success, and you need to understand where the client’s responsibilities end and the outsourcer’s responsibilities begin.
DURATION
1 DAY
LEARNING OBJECTIVES
· Acquire the knowledge of how to develop, design, implement and manage outsourcing
· Train teams on what roles and functions to be carried out in outsourcing management
· Gain insights on the various phases and activities needed to have a successful outsourcing engagement
TYPE OF ATTENDEES
· All persons involved in developing outsourcing activities
· Managers in charge of outsourcing engagements
· Quality teams responsible to conduct audits and compliance checks on outsourcing partners
· Risk officers in charge for assessing outsourcing engagements
PRORGAM OUTLINE
· Overview of Outsourcing
o The World of Outsourcing
o Why outsource
o Who is an Outsource service provider
o 3rd Party & 4th Party
o What can be outsourced
o Workshop 1: Gap Assessment
· Phase 1: ASSESS
o Readiness
o What to outsource
o Business Case
o Justification
o Compliance
o Workshop 2: Checklist
· Phase 2: PREPARE
o Documentation
o Training
o Team Roles and Responsibilities (RACI Matrix)
o Contracts and Conditions
o Orientation
o Workshop 3: Checklist
· Phase 3: EVALUATE
o Training & Orientation
o Simulation / Testing
o Prototyping
o Corrective Action
o Workshop 4: Checklist
· Phase 4: COMMIT
o Set up
o Implement
o Contracting
o KPI’s Setting
o Workshop 5: Checklist
· Phase 5: TRANSITION & TRANSFORM
o Roll out
o Observe & Monitor
o Pit Stop Checks
o Alignment
o Feedback from Users
o Workshop 6: Checklist
· Phase 6: OPTIMIZE
o Management Review
o Continuous Improvement
o Workshop 7: Checklist
Resource Speaker:
Mr. Kamaneson Ganeson
Trainer and Consultant
Schedule:
16 January 2024
Tuesday
9:00 AM – 5:00 PM
Training Fee per Participant:
Member Institutions – Php 2,800.00
Non-Member Institutions – Php 3,920.00
**VAT inclusive