Description
Rationale:
Much of our work as a leader is accomplished through conversations, from the everyday and routine to the challenging and risky. Our conversations likely fo-cus on getting things done – compiling reports, meeting quotas, or executing a plan. Connecting with the whole person – heart and head – is KEY to our suc-cess as a Leader
What We Will Achieve in this Program
Our Learning Objectives
At the end of the program, participants must be able to:
1. Conduct conversations that achieve the intended business goals
2. Communicate and respond in ways that meet the personal (human) needs of team members and others
3. Recognize and react to emotions (yours and others’) present in work situations
4. Use a technique to provide meaningful, supportive feedback
5. Conduct an effective and efficient one-on-one dialogues with team members
Our Learning Experience: Topics in Each Activity
Module # 1: EMOTIONAL INTELLIGENCE (EQ) IN THE WORKPLACE
– EQ Tendencies Insight Tool
– Focus On the SELF
Module # 2: LEADING WITH THE HEART: KEY PRINCIPLES
– KP-1: Maintain or Enhance Self-Esteem
– KP-2: Listen and Respond With Empathy
– KP-3: Ask for Help and Encourage Involvement
– KP-4: Share Thoughts, Feelings and Rationale
– KP-5: Provide Support Without Removing Responsibility
Module # 3: SKILLS PRACTICE
– What Do You Hear When You Listen
– A Tough Conversation
Module # 4: EMOTIONAL INTELLIGENCE (EQ) IN THE WORKPLACE PART II
– Your Emotional Intelligence Tendencies
– Focus on Others
Module # 5: ENGAGING THE HEAT: INTERACTION GUIDELINES
– The Interaction Guidelines: O C D A C
– Open
– Clarify
– Develop
– Agree
– Close
– The Conversation Planner
– The S.T.A.R. / S.T.A.R-A.R. Feedback Framework
Module # 6: BRINGING THE LESSONS BACK ON THE JOB
– Action Planning
Resource Speaker:
Mr. Joselito G. Nera
Managing Director
Shine JGNera Training Consultants
Schedule:
February 23, 2023
Thursday
9:00 AM – 5:00 PM
Training Fee per Participant:
From Member Institution – P 2,800.00
From Non-Member Institution – P 3,920.00
**VAT inclusive