Fundamentals of Security Incident Management

Description

Program Overview

Incident management is a hot topic in the security industry, so it should be a top-of-mind concern for organizations of all sizes. Recent research reveals that the opposite is true — according to one study, 63% of C-level executives and 67% of small businesses lack an established incident management strategy.

Technological advances have enabled cybercriminals to be more creative in how they gain access to your network and information.

To minimize the amount of harm they can cause, you need to create a robust, streamlined response plan that addresses the aftermath of the breach — not just the initial attack.

Incident management, as the name suggests, is the process that is used to manage the lifecycle of all incidents.

Incidents can be identified by technical staff, reported and detected by event monitoring tools, be conveyed by communications from users (usually through a telephone call to the service desk), or reported by third-party suppliers and partners.

 

Learning Objectives

At the end of this training, participants will be able to:

  • Make sure that standardized procedures and methods are used for prompt and efficient response, documentation, analysis, reporting of incidents, and ongoing management.
  • Improve the communication and visibility of incidents.
  • Improve the business perception of IT with the help of a professional approach, so that incidents will be resolved and reported quickly.
  • Line up incident management activities and prioritize them accordingly.
  • Enhance and maintain user satisfaction without losing the quality of established service.

 

Target Audience

This course is suitable for:

  • Security managers/supervisors and personnel,
  • Service desk personnel,
  • Human resource professionals,
  • Site managers,
  • Safety and incident response team members,
  • Business owners, and anyone involved in incident management.

 

Program Structure and Outline

The Program is delivered using a combination of instructor-led lectures and presentation materials.

Module 1: Introduction to Incident Management

    • Incident management
    • Differences between an Emergency, Incident and Accident
    • Security incidents and safety incidents
    • Managing an incident
    • Incident response
    • Business Continuity Management (BCM)

Module 2: The Fundamentals of Incident Management

    • Initial response
    • Incident classification
    • Reporting and escalation procedures
    • Integrated Incident Management Response
    • 5 Priorities when responding to specific Incidents
    • Incident management team requirements
    • Conducting debriefs post-incident
    • 5C’s to Incident Management

Module 3: Application of Incident Management Plan

    • What is an Incident Management Plan?
    • Constructing an Incident Management Plan for your organization
    • Techniques required to implement the plan

Module 4: Principles of Investigations

    • Rules of Investigation
    • Critical Thinking
    • Root cause analysis
    • Decision making process

Module 5: Investigation Reporting and Closure

    • Corrective vs Preventive Solutions
    • Implementation of Solutions
    • Monitoring and Review
    • Closure report

 

Resource Speaker:

MR. KAMA NESON GANESON

CORS, CCP, CSAP, PMP, PMI-RM, CLA ISMS & BCMS, ERMP

Course Director and Master Trainer

 

Date/Time Schedule:

October 14, 2025 (Tuesday) 9:00 AM – 5:00 PM

 

Training Fee per Participant:

Member Institution – Php3,920.00

Non-Member Institution – Php5,040.00

*VAT Inclusive

 

REGISTER HERE!