Description
PROGRAM OVERVIEW
Crisis management is a process that helps organizations prevent, prepare for, and respond to events that can harm people, property, operations, reputation, or the bottom line.
Crises can have drastic consequences on the business and the brand, create unrest and fear among the employees, and require decision making, co-ordination, and resources.
Crisis management helps the managers to devise strategies, feel the early signs, warn the employees, take precautions, and review the security.
Crisis management also helps to salvage the reputation, ensure the well-being of the team, and recover from the damage.
Crisis Management involves around 3 major core stages which are Pre-Crisis, Crisis Response and Crisis Recovery & Back to Normal conditions.
The Crisis Management overview in this course will focus on several key steps which are
- Crisis Management strategies to protect business portfolios and programs
- Timely Crisis response and Invocation of the Business Continuity strategies and plans
- Timely and effective crisis communication to all stakeholders, thru timely response and recovery methods
- Protection of reputation, organization assets and customer confidence
- Back to Normal conditions
Learning Objectives
At the end of this training, participants will be able to:
- Understand Crisis Management fundamentals
- Know what and how to invoke Business Continuity strategies
- Roll out Crisis Communication methods and techniques
- Learn to form teams for crisis management roles
- Understand Crisis Command and Control
- Stakeholder and Media management communication during and after crisis
PROGRAM OUTLINE
The Program is delivered using a combination of instructor-led lectures and presentation materials.
Overview of Crisis Management
- What is a Crisis
- The Business Continuity / Crisis Cycle
- Incident Response Management vs. Crisis / Business Continuity Response
ISO 22301 Business Continuity Management
- Overview
- Framework (MAO / MBCO / RTO and RPO Settings)
- Invocation Triggers / Framework
- Building the Crisis Management Manual
Crisis Management
- Stage 1: Pre – Crisis
- Stage 2: Crisis Invocation and Response
- Stage 3: Crisis Communication / Media Management / Public Relations & Human Resource Management
- Stage 4: Crisis Recovery & Resumption
- Stage 5: Investigation & Analysis
- Stage 6: Ready to Resume
- Stage 7: Back to Normal condition
Resource Speaker:
Mr. Kama Neson Ganeson
Course Director and Master Trainer
CORS, CAPM, CCP, CSAP, CGOV CLA-BCMC & ISMS, PMI-RMP
Date/Time Schedule:
August 27, 2024 (Tuesday)
9:00 AM to 5:00 PM
Training Fee per Participant:
Member Institution – P 2,800.00
Non-Member Institution – P 3,920.00
**VAT Inclusive