Consumer Protection in Banking: Navigating FCPA Implementation Issues

Description

Background

 

The Bankers Institute of the Philippines, Inc. (BAIPHIL), in partnership with the Bangko Sentral ng Pilipinas (BSP), will once again host a webinar on the Financial Products and Services Consumer Protection Act (FCPA) and its implementing rules and regulations:  BSP Circular Nos. 1160 and 1169.  This webinar will provide comprehensive discussions of each Circular and will clarify BSP’s expectations from the BSP-Supervised Institutions (BSIs) in implementing the Circulars’ provisions.

 

Webinar Objectives 

  1. To discuss, in detail, the consumer protection standards of conduct and expectations from BSIs, under BSP Circular No. 1160 or the Regulations on Financial Consumer Protection to implement the FCPA;
  2. To discuss, in detail, the processes and requirements of BSP Circular No. 1169 or the Rules of Procedure for the Consumer Assistance Mechanism, Mediation and Adjudication of Cases in the BSP; and
  3. To serve as live avenue for BSIs to raise concerns and questions regarding the above issuances.

 

Target Participants:  

Representatives from all interested BAIPHIL member/non-member banks and other financial institutions under BSP jurisdiction, particularly the following:

  • Board of Directors
  • Senior Management
  • Branch Banking Sector
  • Regional/Branch Heads, or any authorized branch personnel
  • Personnel from Consumer Protection Department/Unit
  • Legal Department/Group
  • Frontline Personnel
  • Compliance Personnel
  • Internal Auditor

 

Resource Speakers from the Bangko Sentral ng Pilipinas: 

ATTY. ELMORE O. CAPULE
Deputy Governor
Corporate Services Sector

ATTY. CHARINA B. DE VERA-YAP
Managing Director
Consumer Financial Health and Empowerment Sub-Sector

MS. ROCHELLE D. TOMAS
Director
Consumer Protection and Market Conduct Office

ATTY. JANICE G. AYSON-ZALES
Director
Consumer Complaints Resolution Office

ATTY. LARA VICTORIA O. ESTEVEZ-AUSTRIA
Deputy Director
Consumer Protection and Market Conduct Office

ATTY. PAUL KHRISTAN J. BAYLON
Deputy Director
Consumer Financial Health and Empowerment Sub-Sector

ATTY. ROWENA C. FIGUEROA
Bank Officer V
Consumer Protection and Market Conduct Office

 

Schedule:

October 5, 2026 (Monday) 9:00 AM to 4:00 PM

 

Virtual Venue: Zoom Platform

 

TRAINING FEE PER PARTICIPANT:

Member Institution – Php 3,920.00

Non-Member Institution – Php 5,040.00

*VAT Inclusive

 

REGISTER HERE!