Description
Webinar Objectives
- To discuss, in detail, the processes and requirements of BSP Circular No. 1169 or the Rules of Procedure for the Consumer Assistance Mechanism (CAM), Mediation and Adjudication of Cases in the BSP;
- To discuss, in detail, the consumer protection standards of conduct and expectations from BSIs, under BSP Circular No. 1160 or the Regulations on Financial Consumer Protection to Implement the FCPA;
- To discuss BSP Memorandum No. M-2023-033 to all BSIs, which provides the guidelines on the submission of gap analysis and Board-approved action plan in compliance with the transitory provision of Circular No. 1160 Series of 2022; and
- To serve as live avenue for BSIs to raise concerns and questions regarding the above issuances.
Virtual Venue: Zoom Platform (c/o BAIPHIL)
Indicative Webinar Flow:
|
Time |
Agenda |
|
9:30 AM – 9:55 AM (25 minutes) |
Registration
PLAY AVP: Mag-ingat sa fraud at scam (5:06 mins)PLAY AVP: BSP Consumer Assistance Mechanism (3:06 mins) PLAY AVP: BSP Online Buddy (AVP 3:42) PLAY AVP: FCPA (5:45 mins) PLAY AVP: Rights and responsibilities of financial consumers (6:42 mins)
|
|
9:55 AM – 10:05 AM (10 minutes) |
Morning Preliminaries
Webinar Rules/Reminders To be facilitated by BAIPHIL secretariat, tbc |
|
10:05 AM – 10:30 AM (25 minutes) |
Opening Remarks, Overview and Salient Provisions of FCPA
Atty. Elmore O. Capule Senior Assistant Governor and General Counsel Office of the General Counsel and Legal Services (OGCLS), BSP |
|
10:30 AM – 11:30 AM (1 hour) |
Topic 1, Part 1: Detailed Discussion on BSP Circular No. 1160 or the Regulations on Financial Consumer Protection to implement Republic Act No. 11765, otherwise known as the “Financial Products and Services Consumer Protection Act” Ms. Rochelle D. Tomas, Officer-in-Charge, Consumer Protection and Market Conduct Office (CPMCO), BSP Atty. Paul Khristan J. Baylon, Deputy Director, CPMCO, BSP |
|
11:30 AM – 12:00 PM (15 minutes) |
Open Forum
To be facilitated by BAIPHIL secretariat, tbc |
|
12:00 NN – 1:00 PM (1 hour) |
Lunch Break |
|
1:00 PM – 1:15 PM (15 minutes) |
Afternoon Preliminaries
Online Ice Breaker Game To be facilitated by BAIPHIL secretariat, tbc |
|
1:15 PM – 2:15 PM (1 hour) |
Topic 1, Part 2: Detailed Discussion on BSP Circular No. 1160 or the Regulations on Financial Consumer Protection to implement Republic Act No. 11765, otherwise known as the “Financial Products and Services Consumer Protection Act” and BSP Memorandum No. M-2023-033 or the Guidelines on the submission of gap analysis and Board-approved action plan in compliance with the transitory provision of Circular No. 1160 Series of 2022 Atty. Rachel B. Barbosa-Salva, Bank Officer V, CPMCO Atty. Rowena C. Figueroa, Acting Bank Officer V, CPMCO |
|
2:15 PM – 3:00 PM (45 minutes) |
Open Forum
All previous speakers to join as resource person in this open forum; To be facilitated by BAIPHIL secretariat, tbc |
|
3:00 PM – 4:00 PM (1 hour) |
Topic 2: Detailed Discussion on BSP Circular No. 1169 or the Rules of Procedure for Consumer Assistance Mechanism (CAM), Mediation and Adjudication of Cases in the BSP
Atty. Danilo R. Natividad Deputy Director Consumer Complaints Resolution Office (CCRO), BSP Atty. Carlos Manuel S. Prado Senior Complaints Resolution Officer, CCRO, BSP |
|
4:00 PM -4:30 PM (15 minutes) |
Open Forum
To be facilitated by BAIPHIL secretariat, tbc
|
| 4:30 PM – 4:45 pm
(15 minutes) |
Closing Remarks
Atty. Charina B. De Vera-Yap (Pre-recorded AVP) Officer-in-Charge, Financial Inclusion and Consumer Empowerment Sub-Sector, BSP BAIPHIL Board Member or representative (tbc) |
|
4:45 PM – 4:55 PM (10 minutes) |
Extro
PLAY AVP: FCPA (5:45 mins) PLAY AVP: Rights and responsibilities of financial consumers (6:42 mins |
SCHEDULE:
21 November 2023,
Tuesday, 9:30 AM to 5:00 PM
TRAINING FEE PER PARTICIPANT:
Member Institution – P 2,800.00
Non-Member Institution – P 3,920.00
**VAT inclusive