Description
Background
The Bankers Institute of the Philippines, Inc. (BAIPHIL), in partnership with the Bangko Sentral ng Pilipinas (BSP), will once again host a webinar on the Financial Products and Services Consumer Protection Act (FCPA) and its implementing rules and regulations: BSP Circular Nos. 1160 and 1169. This webinar will provide comprehensive discussions of each Circular and will clarify BSP’s expectations from the BSP-Supervised Institutions (BSIs) in implementing the Circulars’ provisions.
SCHEDULE:
October 7, 2024 (Monday)
9:00 AM – 4:00 PM
Webinar Objectives
- To discuss, in detail, the consumer protection standards of conduct and expectations from BSIs, under BSP Circular No. 1160 or the Regulations on Financial Consumer Protection to implement the FCPA;
- To discuss, in detail, the processes and requirements of BSP Circular No. 1169 or the Rules of Procedure for the Consumer Assistance Mechanism, Mediation and Adjudication of Cases in the BSP; and
- To serve as live avenue for BSIs to raise concerns and questions regarding the above issuances.
Target Participants:
Representatives from all interested BAIPHIL member/non-member banks and other financial institutions under BSP jurisdiction, particularly the following:
Board of Directors
Senior Management
Branch Banking Sector
Regional/Branch Heads, or any authorized branch personnel
Personnel from Consumer Protection Department/Unit
Legal Department/Group
Frontline Personnel
Compliance Personnel
Internal Auditor
Virtual Venue:
Zoom Platform
Indicative Webinar Flow:
| Time | Agenda |
|
9:15 AM – 9:25 AM (10 minutes) |
Registration
PLAY AVP: FCPA (5:45 mins) PLAY AVP: Rights and responsibilities of financial consumers (6:42 mins) |
|
9:25 AM – 9:35 AM (10 minutes) |
Morning Preliminaries
Webinar Rules/Reminders
|
|
9:35 AM – 10:05 AM (30 minutes) |
Opening Remarks
ATTY. ELMORE O. CAPULE Senior Assistant Governor and General Counsel Office of the General Counsel and Legal Services (OGCLS), BSP
|
|
10:05 AM – 10:20 AM (15 minutes)
|
Topic 1: Overview of the FCPA and BSP Circular No. 1160 or the Regulations on Financial Consumer Protection
MR. ALVIN A. TOLOSA Bank Officer V Consumer Protection and Market Conduct Office (CPMCO)
|
|
10:20 AM – 10:30 AM (10 minutes)
|
Health Break
|
|
10:30 AM – 11:30 PM (60 minutes) |
Topic 2. Expectations from BSP Supervised Institutions under the Consumer Protection Standards of Conduct as defined in Circular No. 1160
ATTY. RACHEL B. BARBOSA-SALVA Acting Deputy Director, CPMCO
ATTY. ROWENA C. FIGUEROA Bank Officer V, CPMCO
|
|
11:30 AM – 12:00 NN |
Open Forum
All previous speakers to join as resource persons in this open forum
To be facilitated by a BAIPHIL Moderator
|
|
12:00 NN – 1:00 PM (60 minutes)
|
Lunch Break |
|
1:00 PM – 1:10 PM (10 minutes) |
Afternoon Preliminaries
PLAY AVP: BSP Consumer Assistance Mechanism (3:06 mins) PLAY AVP: BSP Online Buddy (AVP 3:42)
|
|
1:10 PM – 1:40 PM (30 minutes) |
Topic 3: The BSP Online Buddy and BSP Consumer Assistance Mechanism as second-level recourse under Circular No. 1169
ATTY. PAUL KHRISTAN J. BAYLON Deputy Director, CPMCO
|
|
1:40 PM – 2:10 PM (30 minutes) |
Topic 4: Mediation of consumer complaints in the BSP under Circular No. 1169
ATTY. PATRICIA P. GERALDEZ-SILVA Senior Complaints Resolution Officer Consumer Complaints Resolution Office (CCRO)
|
|
2:10 PM – 2:40 PM (30 minutes) |
Topic 5: Adjudication of consumer complaints in the BSP under Circular No. 1169
ATTY. CARLOS MANUEL S. PRADO Acting Deputy Director, CCRO
|
|
2:45 PM – 2:55 PM (10 minutes)
|
Health Break |
|
2:55 PM – 3:40 PM (45 minutes)
|
Open Forum
All previous speakers to join as resource person in this open forum
To be facilitated by BAIPHIL secretariat, tbc
|
|
3:40 PM – 3:50 pm (10 minutes)
|
Closing Remarks
ATTY. CHARINA B. DE VERA-YAP Managing Director Financial Inclusion and Consumer Empowerment Sub-Sector Regional Operations and Advocacy Sector, BSP |
|
3:50 PM – 4:00 PM (10 minutes)
|
Extro
PLAY AVP: Mag-ingat sa fraud at scam (5:06 mins)PLAY AVP: Check-Protect-Report (tbc)
|
TRAINING FEE PER PARTICIPANT:
From Member Institution – P 2,800.00
From Non-Member Institution – P 3,920.00
**VAT Inclusive